If you wish to change your order after it has been placed, please call us immediately at 1-888-523-2360. Most orders are shipped within 48 hours of ordering. If you need to make any changes, we can only accommodate those requests if your order hasn’t been packaged yet.
We are unable to accept returns or exchanges. If you are unfamiliar with our paint colors, we recommend that you order a color card before ordering paint colors, because our paint colors may not match the colors that your monitor displays. The color card comes with a credit towards your next order.
If your product arrives damaged or you are dissatisfied with a product, please contact us at firstname.lastname@example.org to arrange a replacement or refund of your item. Please include pictures of any damaged products. You must inform us of any missing or damaged items within 72 hours of receiving your order.
If an order is incorrectly shipped due to an error on your part in entering the address, we will contact the shipper to reroute your package to the correct address. Any address change fees charged to us by our shipping provider will be passed on to you. If an order cannot be delivered and is returned to us you will be required to repay for the shipping cost as quoted by our shipping provider before your order is shipped out again.