We do our best to ship out all orders within 1-2 business days. If an item you ordered isn’t in stock, we will let you know if turnaround time is longer than 5 business days.
Please review shipping costs here.
Please note that any duties, taxes and brokerage fees are the responsibility of the customer.
Please notify us immediately if your order arrives damaged. You’ll need to repackage your order in the original packaging material so our shipper can return the package. We will promptly send out replacement products for any products that were damaged.
Your order will be shipped to the address indicated as the shipping address on your order. If the address you provided was not correct, we reserve the right to bill you for the shipping costs to re-ship your package.
Changes / Cancellations
If you need to change your order after it has been placed, please call us immediately. We try to ship out within 1-2 days of ordering, so if you need to make any changes, we can only accommodate you if your order hasn’t shipped yet.
Returns / Complaints
If, for some reason, you are not 100% happy with the performance of our products, just email us and we will make it right.
Coupon codes will need to be entered into the coupon code field before completing your purchase. Unfortunately, we cannot add any coupon codes after your order has been placed. Only 1 coupon code can be entered per order.
By law, we are required to charge sales tax for retail sales in Canada. We will not charge sales tax on any orders with a shipping address in the USA. The followings taxes apply in Canada:
BC: 5% GST + 7% PST
NB, NL, ON: 13% HST
NS: 15% HST
PE: 14% HST
AB, MB, NT, NU, QC, SK, YT: 5% GST
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